Welcome to our support page
If you have an issue with an existing machine on contract with us please just contact us on 0800 413 953 to book a call.
If you are looking for basic "How do I do that?" information about your existing Canon product that you may have bought or leased through dmc then we can help you right here.
Please click through to our "My Canon" portal where you'll be able to find out how to use and set up features on your Canon MFD.
Our basic service levels for machine support within our set postcode own engineer range. Please check with our support team or your Account Manager to receive further information.
The DMC service and support pledge:
- 4 hour response from time of call.
- Fully Canon trained engineers and network support personnel.
- Genuine Canon equipment always supplied.
- Live remote assistance for dealing with network issues.
- Loan machine if contracted machine is needed to be taken off site for any reason.
- dmc NetVANTAGE assist that allows your MFD to email us your meter reading and toner requests AUTOMATICALLY.
- Dedicated support manager for life of the contract .
1st Class Award Winning Machine Maintenance
DMC's Service Department provides continual business support. Our first-class maintenance service enables us to keep our customers working. Whether faults develop with machines or software our service engineers can repair these with a minimum of disruption.
DMC engineers have expert knowledge and are backed-up by the latest technological devices to allow the majority of faults to be rectified on our first visit.
We are one of a few established Canon suppliers who have been audited by Canon Uk and awarded the Canon Solutions partner status. This is your guarantee that we are the best service agents available to look after your new Canon product.
We have engineers constantly in the field ready to attend service calls. They are informed via their hTC smartphones of their prioritised job list detailing where they need to be and what faults need addressing, whilst being able to order spares and update their job status on the move.
This real-time communication enables our service team to provide the engineers with the most relevant information. This differentiates DMC from other business support companies, our ability to offer instantaneous communication between engineers and the Service Department, resulting in the swift resolution of problems.
Uk Wide Network
DMC is fully committed to this technical service support through our UK-wide network of engineers. Our unique attitude to problem-solving means our engineers will make recommendations based on problems to back-up the solutions offered by our expert consultants. This ensures our customers systems and processes are right for their business.
As a Canon Solutions Reseller Partner, dmc engineers participate in regular training sessions with Canon technicians. During these sessions the knowledge of our engineers is assessed and they are provided with the most recent technological expertise of new hardware and software. As a result dmc engineers are equipped to deal with the problems that our customers face.
Within our product pages we have a section at the bottom of each product dedicated to supplying up to date drivers and information related to that model. Whilst every care is taken to make sure this information is correct and current we may sometimes not be able to supply current driver information on all pages. However if you visit Canon Europe they offer a section dedicated to all current drivers available across their range of products. We have provided a section below dedicated to all current and erroneous drivers that you may be looking for.
Again we strive to offer the newest brochures available from Canon at all times. We have provided a section below to find any erroneous brochures that you may be looking for.
Sometimes user guides can be misplaced or thrown away as you think you may not need one, however we may have just what you are looking for in our Manual vault below. If there is a specific manual that you are looking for then please use our contact page and let us know so that we may supply what you need.