Photocopier Services

DMC Photocopier Services

We pride ourselves on offering a simple no nonsense approach to all your service requirements.

Always ask are they a Canon Authorised Dealer because they may use the Canon logo in their adverts but that does not mean they are a Canon dealer!

Why choose Canon and a PLUS Partner?

Why choose a Canon authorised Dealer at all?

Only Canon authorised Dealers have access to genuine spares, parts, consumables and Toner direct from Canon.

Only Canon authorised Dealers have access to technical training and support directly from Canon, vitally important when problems occur and when networking Digital products.

All Technicians employed by a Canon authorised Dealer to maintain, service and repair Canon products must attend the relevant training courses and pass an exam to demonstrate competence at the end of each course.

Only Canon authorised Dealers have access to technical Field Support Specialists who will ‘troubleshoot’ problems in partnership with the authorised Dealer, often at the Customers premises.

Only Canon authorised Dealers have access to Canon pre-sales IT specialists who will assist in pre-installation problem solving and networking issues, extremely important in preventing future printing failures.

Only Canon authorised Dealers have access to H.O.P.E. (Helping Others through Personal Experience), a web-based database containing details of infrequently encountered problems that prove difficult to solve. Both Dealer Technicians and Canon technical personnel have access to input data on this topic so that it can be shared with others involved in providing Customer service.

Why choose a Canon PLUS Partner?

With a PLUS Partner you can be confident that you are dealing with a competent, reliable supplier, fully trained by Canon.
A PLUS Partners’ accreditation is your quality guarantee, as it is measured and monitored by Canon.

PLUS Partners have exclusive access to specialist software and IT products from Canon meaning better solutions for the Customer.

IT support is vital in today’s fast-moving business environment; a PLUS Partner can provide the highest level of expertise required with Canon products and with full support from the Manufacturer.

Technology advances so rapidly these days that just ‘keeping-up’ and making the right decision is a challenge. A PLUS Partner is expertly trained, accredited and audited by Canon to ensure that you receive up-to-the minute, expert advice.

Why Canon?

Canon is a global Company, formed in 1937 and now with an annual turnover in excess of £16 billion, employing 97,802 people manufacturing and supporting Canon products in 50 countries.

Canon is a market leader in Consumer Imaging (Photo, Video & Digital Cameras), Business Solutions (IT solutions for office & Professional print) and Industrial products (Semiconductors, Optical products & Chemical products).

In Europe Canon employs 11,889 people in 13 countries led by the Canon Europe Corporate Strategy Centre ensuring that products and services are tailored to suit the European market.

Research and development is a key factor in Canon’s success in its specialist markets with 7.9% of global turnover (£1.26 billion) invested annually in R&D.

More than 600 patents have been filed by Canon’s two European R&D companies alone.

Canon is not a ‘general’ electronics giant, but is a specialist in its chosen fields and hence is a vital part of Industry, particularly in:

...Digital IT solutions
...Medical equipment
...Opthalmic instruments
...TV broadcast lenses
...Semiconductor production

Canon is dedicated to producing the highest quality products for the most demanding applications to guarantee Customer satisfaction.

What do we actually do?

dmc Business Machines Plc, provide a single source for all your office technology needs. From a simple facsimile machine or printer through to high-speed digital photocopiers or advanced document management and archiving systems.

dmc supply and service this equipment, which is produced by the worlds leading manufacturers in our industry. This, combined with our national team of highly trained technicians and sales staff, mean that we have the capability to provide the ideas and solutions needed to maximise our customers chances of creating an effective working office environment.

Document Management often seems over complicated because of its direct link to “Information Technology”. However all our direct sales staff have the knowledge and expertise to guide you to the correct solution for your needs.

Delivery

dmc deliver printers, faxes and photocopiers throughout the UK and cover areas such as Oxon, Hertfordshire, Buckinghamshire, Bedfordshire, East North, West and Scotland.

We supply new equipment, also dealing in reconditioned, secondhand and used which we can supply on long or short term rentals.

Dissatisfied with your current Service Provider?

If you are dissatisfied with your current Service Provider, dmc business machines can help.

dmc are an authorised Canon and Panasonic dealer.

Our average response time to breakdown calls is 3.5 hours and we aim to have a machine repaired within one hour of arrival.

All our engineers are trained to the highest levels by the equipment manufacturers and carry an extensive stock of spare parts. This enables dmc to achieve a first time fix rate of over 90%.

dmc employ a team of network and IT specialists allowing us to provide support for networked digital products.

Our Service Management System monitors the quality of engineering and enables us to provide detailed reports for our customers showing the performance of their machines.

So if you have a Canon or Panasonic photocopier and would like dmc to take care of your service needs, please send an email to dave.saycell@dmcplc.co.uk stating the make and model of your machine and we will provide you with further information.