Fast, responsive support from qualified engineers within an average 4 hour call out time
We know how frustrating it is to experience technical printing issues and downtime. Deadlines could be missed and staff productivity severely compromised. That’s why our support service is focused on rapid response, fixing issues as soon they are reported, keeping downtime to a minimum. In fact our managed print fleet achieves 99.8% uptime across our entire client base.
Our engineers use remote software to access any faulty device, identify its problem and take remedial action. Should they need to make a visit, the average call out time is within 4 hours of receiving your call. Support from DMC Canotec protects your business from expensive call out charges to unknown and unproven engineers.
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Contact the Support Team
To log a service call, report an error or to purchase consumables for your unmanaged print devices from our wide range of OEM and Remanufactured consumables please click below.
Support and DMC Canotec
Whilst our focus is on fixing faults as soon as possible, we don’t just stop there. Our engineers will check your printer for signs of further potential problems and service it while they are there. They carry PDAs to log details of where they are and for how long, to keep our customer services team informed and to order parts directly if needed.
Over 90% of our engineer visits result in a first time fix. They use their knowledge and experience of our entire print hardware to make a rapid diagnosis and are targeted on speed and efficiency goals.
With support from DMC Canotec you’ll receive:
Peace of mind
Knowing that there is a highly qualified engineer just a phone call away, with the knowledge and back up available to fix your issues quickly and efficiently.
Significantly reduced down time
We achieve a 99.8% uptime across all printers, making downtime almost negligible.
Improved reliability and productivity
We consistently exceed our self imposed targets for rapid response and resolution of a fault, minimising disruption to work flow and productivity.
Deliver a better user experience
Employees can rely on printers to work every time, and never miss a deadline.
DMC Canotec is committed to consistently providing high quality products and customer service. For more details, ask us about our accreditations.