Toggle ShiftNav

Domestic & General are the UK’s leading domestic appliance warranty specialists.

The business has over 100 years’ experience of comprehensive breakdown protection on appliances, boilers and electrical products. Domestic & General currently have some 50 million policies in the UK alone, together with exposure in Europe and Australia.

The Challenge


The main challenge for Domestic & General came as a result of their elderly mixed fleet of Xerox Colour Qubes and HP Desktop devices.

This fleet was running at extremely high costs when compared the the current market rates. The business had no control or visibility over the devices’ usage.

In addition to this, Domestic & General’s existing supplier was unable to maintain their Service Level Agreement in respect of on going repairs. As a result of this, the business was dealing with significant down time on their devices, causing issues in the productivity of the office.

Due to the numerous strands of the business, Domestic & General have the need for 40 different types of headed paper for a number of document types.

Having spent considerable time exploring the market in order to find the right solution as well as a manufacturer to partner with moving forward, Domestic & General were delighted to find DMC Canotec.

The Benefits

  • Unified print devices
  • Configured with Pre-Scribe
  • Reduction in stored documentation
  • Negated need for pre-printed paper
  • Follow-Me Print
  • Full Service Level Agreement
  • Automatic toner ordering

Drivers for change

  • Mixed fleet of devices
  • Aging printers
  • No visibility over print costs or volumes
  • Need for a single print supplier
  • 40 varying headed documents

The Solution

The solution that was finally agreed on was a unified fleet of 23 Kyocera devices of the same build and specification, combined with paper cut secure print release.

DMC Canotec also addressed Domestic & General’s issues regarding their vast number of letterheads the firm required. Pre Scribe software was installed for the business within all Kyocera devices, this enables Domestic & General to hold letter templates within the device at machine level overlaying any addition text required. This has therefore negated the need for pre printed headed paper, freeing up significant storage space. Staff now have the ability to change letterhead templates on the fly, as and when they print.

Follow-me print has also been installed for Domestic & General giving the company full redundancy; should a device be out of action for any reason, the user can now log in to any of the other 22 devices within the building to recover their prints. This also gives control in terms of reporting and establishing who is printing what. Usage control is also now in place for both copy and scan.

Domestic & General will now also benefit from DMC Canotec’s service level agreement, guaranteeing four hour response time, automatic meter readings as well as automatic toner ordering for all 23 Kyocera devices.

DMC Canotec