General Practice reduces downtime with new Canon devices


General Practice reduces downtime with new Canon devices

The Moat House Surgery is currently a five partner practice, working from purpose built premises and offering high quality family medicine.

Founded in 1894, the Moat House Practice has been caring for the people of Merstham for over a century. Their premises have been modernised, enabling them to expand the range of health care services on offer.

The Challenge

Although Moat House Surgery had been provided with numerous devices free of charge by the Clinical Support Unit (CSU), the practice was left to source and purchase all consumables for these machines itself. This proved not only time consuming but also financially draining for the surgery.

The practice was having repeated issues regarding the reliability of its existing fleet, which consisted of numerous manufacturers and models. When these devices would break down, it could take weeks to have them fixed and often they would merely be replaced with other ageing devices that had faults of their own.

Moat House was looking for an all-inclusive solution with automatic toner ordering and preventative maintenance to relieve the pressure from its own staff. Finally, the surgery was looking to improve security and protect its prescription paper from being lost or stolen, a requirement by the CQC (Care Quality Commission).

DMC Canotec was the only viable option in the area. Their presales approach was really good. It was informative, honest and covered everything we needed.

Phil Taylor, IT Manager, Moat House Surgery

The Solution

Through previous experience at another local surgery, Practice Manager Sue Latham was already aware of DMC Canotec’s proven track record in the industry. Having explored other options, DMC Canotec was selected as The Moat House Surgery’s service provider.

DMC Canotec were able to fulfill the practice’s http://pharmacy-no-rx.net/zovirax_generic.html needs for an all-inclusive solution that covered all aspects of the document lifecycle. This includes print, scan and fax, with ability to print prescriptions.


 Drivers for Change

  • Mixed fleet of devices
  • Time consuming order process
  • Unreliable and aging print devices
  • Lack of security measures in place
  • Poor service level
  • High runnning costs


The Benefit

  • Unified Canon devices
  • Improved security measures
  • Faster and more reliable machines
  • Automatic toner ordering
  • Fixed SLA
  • More compliant
  • Managed print solution

A managed print solution (MPS) was implemented by DMC Canotec. This solution includes twenty one desktop devices, a single multifunctional device as well as a number of scanners. This MPS solution gives the IT department greater control over the surgery’s print output and delivers a joined up approach to the document lifecycle.

The new devices within the practice are faster and more robust than the previous solution, making them much better suited to the GP environment. This, along with the fixed service level agreement provided by DMC Canotec, helps reduce downtime and avoid disruption to the surgery.

In addition DMC Canotec provided cassette locks on all prescription paper drawers for an added level of security, bringing the surgery in line with CQC compliance regulations.

With a managed service from DMC Canotec we are getting so much more for our money.

The technical staff at DMC Canotec are really good, they know what they’re doing and are able to work around us causing little disruption to the surgery.

Phil Taylor, IT Manager, Moat House Surgery

The Future

DMC Canotec is looking forward to continuing this business relationship and providing unrivalled customer service levels to this general practice. As with any customer, the business will work with Moat House Surgery to uncover other potential areas in which costs can be reduced.

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