Forest forge is a travelling theatre company based in Ringwood, Hampshire and is of charitable status. As a small business with fewer than 30 members of staff, the organisation boasts its reputation of being one of the UK’s leading small scale theatre companies. The firm has been performing for over 30 years, and has established a well respected reputation within the industry.
Due to the fact that Forest Forge is a registered charity with a limited budget, cost cutting measures were becoming an essential for the organisation.
With an aging print device in place, the company found that their print costs were significantly increasing and print quality was becoming poor.
With Forest Forge’s sterling reputation at risk, the firm wished to maintain consistency with their high quality performances across all levels. The poor quality print output was affecting this image and therefore it became essential for Forest Forge to outsource many of their customer facing documents.
Drivers for Change
- Aging device
- Time consuming toner ordering
- No visibility over print costs or volumes
- High consumable costs
- High expenditure on outsourcing
“DMC Canotec always go the extra mile and we’ve been happy with their competitive rates, servicing and advice on new products and services.”
–Hannah Evans, Forest Forge Theatre Company
Following a regular account review with Forest Forge, DMC Canotec established a number of issues with the firm’s existing device.
This changed the focus of the meeting to establishing how the efficiency of Forest Forge’s printing could be improved. DMC Canotec was able to upgrade Forest Forge’s existing device to a high quality colour device, resulting in the ability to produce much a higher standard of document. The theatre company’s new Kyocera taskalfa 2551ci negated the need for outsourcing a number of the company’s print jobs, a previously essential task for the firm.
DMC Canotec’s approach to Forest Forge’s issues allowed them to discover that the theatre company had the need to outsource. As a result were able to put in to place a solution that simplified the current workflows and reduced costs, enabling the firm to self produce many of their documents.
- £1000 saving per annum
- Fixed Cost per copy/print
- More productive office
- Ability to self produce
- Full service level agreement
- Reduced machine down time
- Free toner recycling programme
“I am always impressed by the personal, efficient service that DMC Canotec give.”-Hannah Evans, Forest Forge Theatre Company