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Improved Scan Processes for The Royal Albert Hall

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Improved Scan Processes for The Royal Albert Hall

The Royal Albert Hall is a world-renowned music and entertainment venue which plays host to a wide variety of world class artists and events. Like all major venues they need their information systems and processes to run efficiently and required a solution whereby several multi-functional devices were installed. To facilitate this, DMC Canotec introduced five black and white and three colour machines.

Service Quality

In almost their tenth year of service with DMC Canotec, Head of Information Services at the Royal Albert Hall has found the personalised service impressive, in particular the speed at which engineers respond when machine faults develop.

In addition, the attentive service they receive from their Account Manager on a regular basis has proved especially useful.

We are very pleased with the machines and there have been very few faults but when they do occur DMC Canotec respond to this swiftly, resulting in less disruption to our systems and processes. We do not experience a significant number of machine errors but whenever we do I am always confident that DMC Canotec will deal with them as a matter of urgency and keep us working.

“Our Account Manager, who is our principal contact at DMC Canotec, is in frequent contact, phoning if there has been a hardware issue to ensure we are happy with the resulting service. He will even contact me when no faults have occurred to talk about how the machines are working and to explore whether we can improve on this. This personalised follow-up service is an extra touch that we find particularly helpful.”

 

The Solution

DMC Canotec have introduced a barcode scan system at the Royal Albert Hall that has helped to improve document scan processes. It allows a large number of documents to be scanned at one time while reducing the potential for input error or loss of information. A finance application produces unique barcodes which are then assigned to invoices. The scan system http://www.texasgoldengirl.com/levitra/ will read this and the rest of the document using optical character recognition and file in a network location to be retrieved when needed. The barcode instructs the system where to file the document, eliminating the need to manually input the network location.

The Royal Albert Hall has also recently installed eCopy and integrated this with Microsoft SharePoint. This gives an ad-hoc scan facility, which can be expanded to scan more significant volumes.

The Future

The Royal Albert Hall and DMC are also exploring an e-maintenance solution. This will be installed on the systems of the Royal Albert Hall monitoring and assessing the status of DMC managed machines. If toner levels drop below a pre-defined level DMC can automatically send a new set out. Similarly, should a fault occur, the DMC Service Department will be automatically alerted with an error code, which can be used to identify the fault before an engineer visits the venue. This will ensure that machine downtime is kept to a minimum allowing the Royal Albert Hall to operate as it should do.

We are very pleased with the machines and there have been very few faults but when they do occur DMC Canotec respond to this swiftly, resulting in less disruption to our systems and processes. We do not experience a significant number of machine errors but whenever we do I am always confident that DMC Canotec will deal with them as a matter of urgency and keep us working.

By introducing the barcode scan facility DMC has ensured our invoice system continues to work effectively. We can now scan a number of documents at one time and are using our multi-functional machines to their full potential. I am also pleased with the reliability of the system as we experience very few errors resulting in a well maintained and managed finance structure.

 

Head of Information Services, The Royal Albert Hall

DMC Canotec
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