As a new set-up, the Clinical Commissioning Group (CCG) were looking for better ways to deliver a good managed print service solution that would free up more time for staff to carry out their daily duties.
The challenge came from the NHS’s IT department, the Commissioning Support Unit (CSU). CSU provide free of charge printers to NHS surgeries for the printing of general documents and prescriptions. However the sourcing and purchasing of consumables for these devices is down to the individual surgery.
The existing practices faced high consumable costs and did not have the infrastructure to cope with issues with failed devices. The CSU provided poor service support whereby faulty printers could take a number of weeks to be serviced.
Within the healthcare industry where efficiency is key, the existing processes were proving to have huge effects on clinic’s performance levels, ultimately impacting on the patients.
Drivers for Change
The DMC Canotec Group rolled out both a workflow and print audit on site, which involved engaging with the users in each department to establish an understanding as to what was being printed and why.
An existing service contract with the DMC Canotec was already in place for all of the printers and Multi Functional Devices for the Church Lane Practice. The practice had a service agreement in place to cover all parts, toner and labour.
It was tendered by the DMC Canotec to provide the centre with new serviced devices, enabled with uniFLOW software to control print and allow automatic toner ordering. All devices were also implemented with the ability to print prescriptions.
Having one supplier to cater for all their printing and scanning requirements was a key factor for Nelson Health Centre. The DMC Group had proven experience working with GP Surgeries and were fully aware of the headaches they faced.
Other Canon resellers were unable to offer the NHS a complete service from MFD’s to scanners. Having also successfully worked with the CSU, DMC Canotec have a good understanding of the programmes that GP surgeries use as well as how to comply with their regulations.
The implementation was closely managed to eliminate any inconvenience and staff were fully supported and encouraged to get the best out of the new print system. It was a smooth and enhanced transition for all involved.
The Nelson Health Centre is a new NHS facility in Merton providing integrated care for the local community.
With over 100 staff the centre allows patients to be seen, diagnosed and treated in a convenient place close to home. Nelson Health Centre consists of two merged GP practices (Cannon Hill and Church Lane), outpatient clinics, facilities for X-Rays, ultrasounds and blood tests as well as a range of other services.