Allsop is an independent property consultancy with a market-leading reputation for high quality service and integrity. The business is best known as the UK’s largest and most successful property auction house. Allsop employs over 200 members of staff over five locations and has been operating for more than 100 years.
Allsop is considered as a premium service provider and were looking for a partner that matched their own reputation. Allsop’s existing provider supplied a range of multifunctional and desktop devices which included manufacturers such as Toshiba, HP and Konica Minolta. Although not a significant issue, there was a preference for a common interface across a unified print fleet from a single manufacturer. The business found that their print and device costs were rising and, due to the age of a number of the machines, they were becoming more unreliable. Allsop were also spending a significant amount of money on print consumables for their HP devices.
In addition, Allsop’s printer fleet was a distraction to the business’ IT Department. With allocated devices for each department and a high downtime rate, individuals and often entire departments were left unable to print. The IT department were then burdened with rerouting prints to working machines. After speaking with businesses in their industry, Allsop was referred to DMC Canotec.
We had to have an ‘in’, and DMC Canotec had already worked with another business that we know well. That was a big win because the conversations we had about their solution had led us to want to speak with the DMC Canotec. – Eric Easton, Office and Facilities Manager
Allsop invited a number of providers to tender for their business. On review, DMC Canotec was selected to be their provider of choice. It became clear that both businesses had similar characteristics, an important factor for Allsop who were looking for a partner that echoed their values and high level of service delivery. The business was impressed by DMC Canotec’s Professional Services offering, with proven experience within the industry. In addition, Allsop were familiar with and had been impressed by Canon devices in the past, so DMC Canotec’s accredited Canon Advanced Solutions Reseller Partnership was a further influence in the decision.
Drivers for Change
- Aging devices were unreliable
- Costly consumable ordering
- Expensive running costs
- Mixed fleet of devices
- High levels of wastage
- Significant burden for IT Department
- Lack of security measures
- No visibility over print activity and volume
- Unified Canon fleet
- Fewer devices
- Automatic toner ordering
- Future proofed solution
- Reduced paper wastage by 20%
- Reduced IT burden
- Secure print release
- Visibility over device usage
We felt that the reliability of DMC Canotec’s Professional Services and the connections they had with people we have already worked with, meant that we had a strong view of how their work was in other companies, that was invaluable.
DMC Canotec assessed Allsop’s print habits to gain a better understanding of the business’ needs. It became evident to DMC Canotec that a large number of Allsop’s devices could be removed and replaced by central multifunctional devices. As such, the provider has implemented a new fleet of Canon MFD’s, reducing the number of HP’s and printers across the board. This in turn will reduce print costs and with the introduction of print management solution, uniFLOW. Allsop has already seen a 20% reduction in paper wastage and project a 50% saving in print costs. uniFLOW will improve the business’ document security and data protection with its secure release function, adding print jobs to a queue at the device until released by the
user with an individually assigned pin code, access card or key fob.
The implementation process ran extremely smoothly with a number of DMC Canotec Professional Services and Install team members on site.
DMC Canotec had the understanding and translation of what we wanted, before we wanted it. The account managers’ expertise were invaluable, that element of confidence and understanding of how to deliver what we wanted was key. – Eric Easton, Office and Facilities Manager