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Discover how we make sure you get the best value
out of your DMC Canotec solution.

Log a Service Call

Should you have a question, please don’t hesitate to contact us directly.

FAQs

Chances are, we’ve seen your question before. And have the answer.

Support Software

Our remote support tools get you back up and
running quickly.

Customer Portals

Access call logs, live service feeds and self-service support guides.

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99.8% Uptime

Doing everything we can to resolve your problem the first time, workflow disruptions are minimised.

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Peace of Mind

Highly qualified and passionate about what they do, our engineers are only a phone call away.

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Rapid Response & Resolution

We consistently exceed our service delivery time targets.

Frequently asked questions

Look below for answers to our customers’ most common questions.

‘There are lines on my photocopies. What should I do?'

Wipe the platen (or ‘photocopying glass’) with a warm, damp cloth, including the small slit of glass on the device’s far left-hand side.

‘There are lines on my printouts. What should I do?’

Your drum unit may need to be replaced. Please contact our Customer Service team to log a call using the form below.

‘How do I use the Multi-Purpose tray for all of my photocopies and/or printouts?’

First, load your paper into the multi-purpose tray, adjusting the guides for a snug fit.

 

The device’s touch screen will next prompt you to select your ‘Paper Type’. Press ‘OK’ to confirm.

 

Also, be sure to select your preferred input tray from the ‘Paper Source’ tab before pressing ‘Print’.

‘My device says that it has no paper, but its trays are full. How do I fix this?’

Your PC and device might be confused as to the size of paper you’re using.

 

Select ‘Status Monitor’ to review the status of your print job; you’ll be prompted to confirm your preferred input tray.

 

Once you’ve selected a tray, the job should print.

Submit a Request

Let us know how we can help.

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Support Software

To assist our Service team, please download our TeamView Quick support app.

Technology Partners & Accreditations

Serving more than 3,000 businesses across the South, South West, London and Manchester, DMC is one of the largest independent Canon dealers in Europe; this strategic partnership has, for more than 25 years, enabled us to deliver unparalleled levels of commercial and technical support. Canon Certifications in ‘Managed Print Services’, ‘Advanced Office Imaging’, ‘Advanced Office Solutions’ and ‘Production Print’ excellence attest to both the breadth of our portfolio as well as the depth of our expertise.

 

To deliver even greater value to our customers, DMC also deploys document capture and workflow automation solutions from several best-in-class technology companies, including Microsoft, Cisco, Dell, Mimecast, Mitel, Sophos and Nuance.

020 8688 4243